Privacy Policy

 

Effective Date: 31/01/2026

 

Thank you for visiting the Conways Plumbing Services website. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or submit an enquiry.

 

1. Information We Collect Personal Information

When you use our website or submit a form, we may collect personal information including:

Your name

Phone number

Email address

Suburb or location

Details you provide about your plumbing, heating, cooling, or filtration needs

You only provide this information voluntarily.

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Non-Personal Information

We may also collect non-personal information such as:

Browser type

Device type

IP address

Pages visited and time spent on the site

This helps us understand how the website is used and improve its performance.

 

2. How We Use Your Information

We use your information to:

Respond to enquiries and contact you about requested services

Provide plumbing, heating, cooling, or water filtration advice or quotes

Improve our website and customer experience

Understand demand for our services

We do not collect information for purposes unrelated to our services.

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3. Advertising and Analytics

Our website may use tools such as Google Analytics or Google Ads to understand website traffic and advertising performance.

These tools may collect anonymous data using cookies or similar technologies. This data does not personally identify you.

You can disable cookies in your browser settings if you prefer.

 

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may only be shared:

With trusted service providers who help us operate our website or contact you, where required, if required by law or legal process

All reasonable steps are taken to ensure your information is handled securely.

 

5. Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. However, no online system can be guaranteed to be completely secure.

 

6. Third-Party Links

Our website may contain links to third-party websites or social media platforms.

We are not responsible for the privacy practices or content of those sites.

Please review their privacy policies separately.

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7. Your Consent

By using our website or submitting a form, you consent to this Privacy Policy.

 

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.

 

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

Conways Plumbing Services

Email: admin@conwaysplumbingservices.com​